Knowing how to deliver great customer service is vital.
Do you work with parties and don’t know how to serve a client well?
Don’t worry, you’re not alone. After all, most party decorators still neglect this factor that can bring a big competitive edge to your business.
However, in this article, I will tell you the secrets to getting all the customers you want.
First of all, have you ever heard the story that a satisfied customer is your best business card? We strongly believe this, and in order to help you, we have prepared 7 tips on how to serve a customer well.
1. Understand the client
When a mother looks for a decorator for her child’s party she is, in fact, in search of a dream. And if the decorator does not understand exactly what she wants, it is likely that he will hardly be able to meet her expectations.
This is why it is necessary to get as much information as possible, through clear and objective questions, so that your ‘investigation’ has results and you can develop the best decoration project.
2. Be happy to help
There are people who seem like they were born to work in customer service because they are so attentive. You have probably walked into a store just to take a look at something, but you were so well attended that, because of the attention, you were so grateful that you ended up buying something. Isn’t that right?
When an attendant shows that he is happy to help you, this feeling becomes so contagious that the sale becomes even easier. Be happy to help and you will realize the magical effect this can have on your customer.
3. Be agile
When we want to buy something and ask for a quote, our anxiety about the answer is enormous. Isn’t it?
Well! Now imagine a mother who has decided to throw a party for her child and asks for a quote! You can be sure that she is in a hurry. Therefore, answering the customer quickly can be one of the keys to winning the customer over.
Even if you can’t send a quote immediately, call, e-mail, show that you are involved with the request. Make it clear that you will do your best to deliver as soon as possible.
4. Be honest
Imagine a client coming to you wanting a type of decoration that you don’t do or that is beyond your means. What would you do?
Well, our recommendation is, to be honest with your client. Lying that you are able to do something that may not turn out the way the customer has dreamed of can be a ‘shot in the foot’.
If you can’t deliver something that your client wants, tell him you can’t. It’s better for him to be aware of what you can do. It is better for him to be aware of your structure than to be disappointed upfront. In this way, he will pass on the impression that your company is bad to other people.
5. Be empathetic
Treating the customer by name, asking the child’s name, being kind, is fundamental to win the customer.
The party segment is very relaxed. You can even risk calling the customer by his nickname, but be very careful that this friendliness does not become artificial or forced.
6. Demonstrate knowledge
You need to understand what you are selling in order to serve the customer well. The more information you have about the party industry, the better.
When you make a quote for your client you need to understand every point that you put in and mainly know how to explain why you put it in. The more knowledge you have, the more likely the client will feel secure when hiring you.
7. Surprise the client
Presenting a solution that the client didn’t imagine can make all the difference in the sale. After all, we work with creativity, and to demonstrate that you think differently from him, with professionalism, and in search of the best result is a smart way to captivate him.
Do you want to know if you do a good customer service? Put yourself in their shoes
Would you like to be treated the way you treat your clients? Are the emails you send to the customer easy to understand and thoughtful? In a meeting, do you behave in an appropriate manner?
I hope that with these customer service tips you will start to put your company in the place it deserves to be. At the top!
Think about it!